My deposit is missing.

Sometimes, difficulties may arise during the deposit process, and there can be various reasons for this occurrence.

In case an amount has been deducted from your bank account but is not visible in your gaming account, it will generally be refunded to your bank within 3 working days (excluding weekends).

In order to look into your transaction for you, we need specific information and/or documentation from you to aid in an investigation by our payment team.

Kindly inform us via email to our email address with the following details:

• The deposit method you used.
• The amount you attempted to deposit.
• The date and time of your deposit attempt.
• Confirmation of the funds being deducted from your bank account.

If funds are deducted, we would require the following:

• A bank statement displaying the transaction code, transaction time, and the amount debited from your bank account.
• A screenshot from your e-wallet account (Skrill, MuchBetter, Neteller) that allows us to trace the missing deposit.

Once we have received the necessary documents, we can proceed to escalate the matter to our payment team for investigation.