My withdrawal is not here.

You can feel confident that the funds you deposit will be safe with us.

Verify that all conditions for verification are satisfied. For the funds to appear in your bank account or E-wallet, it may take one to five business days after we process and complete the withdrawal.

Please be aware that public holidays and Saturdays and Sundays are not regarded as bank days. After this time, if your withdrawal has not appeared in your bank account, please email us with the following details: 

• Bank Statement: A PDF file of your online bank statement, displaying the IBAN number and all payment transactions from the day of withdrawal until the present date.
• E-wallet Screenshot (for Skrill, MuchBetter, Neteller withdrawals): A screenshot from your e-wallet account, illustrating all payment transactions from the withdrawal date until today. Once we receive the required documents, we can proceed to escalate the matter to our payment team for investigation.