My bonus and free spins were not received.

Modified on Tue, 25 Jun at 1:41 PM

At first, you can see all bonuses or promotions by logging into your account and going to “My Account”.
Next, navigate to "Bonuses" to access a summary of all current promotions linked to your account.
In the case you've received a bonus or Free Spins notification via email or SMS, but the Free Spins aren't visible on the slot, please follow these steps in sequence:
- Log out of your account and log back in several times, then reopen the slot.
- Clear the cache and cookies in your browser, close it, reopen the browser, and the slot.
- Log in using a different browser or device (laptop, tablet, phone), and then open the slot again.
- Attempt to use incognito mode and open the slot once more.